Gatwick Airport Guide to Gatwick Airport - LGW

Gatwick Airport Services

In this page you’ll find the Services options at Gatwick International Airport.

Gatwick Airport (IATA: LGW; ICAO: EGKK), named as Gatwick International Airport, is the main international airport serving London, in south-east England. Concretely, it is located in Crawley, about 45 km away from London city centre.

LGW Airport has two passenger Terminals, the South Terminal and the North Terminal, where you can find the following Services and Facilities:

- Restaurants and cafeterias
- Banking, currency exchange and VAT refund
- Shuttle services
- Transport services
- Parking services
- Car rental services

Business services

From meeting rooms to full business facilities, we’ve got a wide range of tailor made services to meet the needs of business people travelling through Gatwick.

Business lounges - arrivals/before security

The new Regus Express business lounge in Gatwick’s South Terminal is one of a network UK wide, featuring a stylish and fully-equipped lounge, meeting rooms, showers and breakfast. It’s perfect for meeting clients before or after your flight. You can book your meeting by the hour and online or simply drop in and use the lounge facilities.

Airport lounges are an ideal way to escape the crowds and relax or get on with your work. We’ve got choices of lounges in both our terminals which provide business facilities, newspapers, complimentary drinks and snacks, free wifi - in fact everything you’d expect from our business lounges and little bit more.

Meeting rooms are available in the No. 1 lounge in the North Terminal and the Regus Express business lounge in South Terminal. Along with internet access, free wifi, printing, scanning and faxing facilities, you should find they meet all your business requirements. Meeting rooms are available to book in advance and by the hour.

Luggage services

Whether you need to leave your baggage at LGW Airport for a couple of hours or want to store it for a few weeks you can use the Express Company’s luggage, which provides secure, manned storage facilities conveniently located within both North and South terminals. You can find it before security in both North and South terminals. In North Terminal it is adjacent to the inter-terminal shuttle and in South Terminal it is located at the back of the check-in area. For more information you can call on: 01293 569 900.

• 0-3 hours is 6£ per item
• From 3 hours to your first 24 hours is 11£ per item
• From then onwards, 24-72 hours is 7,50£ per 24 hours or part thereof, per item
• After 72 hours its 5£ per item, per 24 hours

Other services available

• Baggage shipping and forwarding
• Bag wrap
• Baggage weigh scales
• Courier services
• Travel accessories
• Tourist information

For more information please email Excess Baggage at:


You can enjoy 90 minutes free Wi-Fi at Gatwick Airport. Simply follow the steps below:

- Navigate to the list of available wireless networks.
- Select Gatwick Free Wi-Fi. 
- Click on the ’get online now’ button.
- Enter your email address and your 90 minute session will start.

If you want to be online for longer, then high speed wi-fi is provided at the airport by Boingo Hotspot. After connecting to the Boingo wi-fi simply open your web browser for more information and to connect.

There are lots of free charging points both before and after security where you can sit and charge your mobile device.

Travelling with children

Gatwick Airport provides assistance and family security lanes to Kids zones. Valet Parking is the perfect parking offer for families, but there are also Family Friendly bays at the Long Stay Parking, next to the bus stops. If you are travelling with your family you can speak in advance with your airline to check in earlier. You can take baby milk and baby food for your trip in your hand luggage. There are also many baby changing facilities throughout both Terminals, Kids zones to keep your children entertained while waiting in the Departure lounge and pushchairs.

Special needs

Gatwick Airport offers special facilities and services, hiden disabilities services, mobility aid, disabled parking places and assistance for dogs. If you have any kind of disability or your mobility is reduced LGW Airport offers a wide range of services and facilities to help you. Throughout the airport you’ll find assistance desks (Help points) offering free assistance through your time in the airport. For additional assistance you can book the Eagle Hoist service sending an email at: with the following information:

- Customer name and contact details
- Date of travel and flight details
- Passenger’s height and approximate weight
- If you are using your own slig
- If you have used the service before

Chapel and prayer room

Chapel and prayer rooms are located both in the North and in the South Terminal open 24 hours a day for people of all faiths for private prayer and meditation. Christian services are provided regularly by the Anglican, Roman Catholic and free Church chaplains. Buddhist services are provided every Monday and on significant traditional days. Services usually last 25 minutes. The South Terminal chapel is located at the floor 3 near Caffè Ner and the North Terminal chapel is on the first floor, next to EasyJet customer services.

Airport lounges

If you need to get some work done or you just want to relax a bit while waiting for your flight boarding, you can hire the airport lounge services. Booking in advance you can save 7,50£ on the pay-at-the-door price. You can arrive three hours before your flight and can purchase additional time if your flight is delayed. Accompanied children are also welcome. Please note, you’ll need to book the lounge that’s in the terminal you’re flying from. Lounge entry for adults is 30£ if you book in advance or 37,50£ at the door without booking. Children (2-11) are 16£ each in advance and 18£ at the door. Infants go free. At lounges you can enjoy the following services and facilities:

• Complimentary hot and cold freshly prepared food.
• Fully tended bar serving complimentary premium British beers and award winning wines.
• Great views of the runway.
• Free, unlimited WiFi and games, including kid’s packs.
• Sports bar showing all major sporting events.
• Quality newspapers and glossy magazines to take onto your flight.
• Complimentary access to Premium Security 

No1 Lounge North Terminal

No1 Gatwick in North Terminal is the largest paid lounge, with a wide selection of services so you can make the most of your time at the airport. You can enjoy the sports bar, dine in the bistro or relax in the peace and quiet of the library. The lounge is located after security on the ground floor of the departure lounge towards gates 101 - 113.

No1 Lounge - South Terminal

No1 Lounge in South Terminal is located in a brand new part of the terminal, it boasts magnificent views over the runway, plus a signature island bar serving premium British beers and award winning wines, and a bistro menu offering delicious hot taster dishes using fresh locally sourced produced. Simply follow signs for No1 Lounge. 

My Lounge - North Terminal

The loft inspired lounge located at the North Terminal features unlimited WiFi, TVs, iMacs, PlayStation, lifestyle magazines and of course plenty of plugs to charge up your technology. Entry for adults is 18£ if you book in advance or 24£ at the door without booking. Children (2-11) are 12£ each in advance and 15£ at the door. Infants go free.

Aspire Lounge North Terminal

Whether you are travelling for business or leisure, the Aspire Lounge at Gatwick Airport’s North Terminal is a great way to begin any journey. Catch up on some last minute emails, download the latest bestselling book with our free, unlimited WiFi service, or just unwind for a while, enjoying a bite to eat and drink as you browse a magazine in the best an airport lounge has to offer. Relax and unwind in beautiful surroundings before your flight and make use of the free WiFi and charging facilities for laptops, iPads or gaming consoles.

Business lounges - arrivals/before security

The new Regus Express business lounge at Gatwick South Terminal is one of a network UK wide, featuring a stylish and fully-equipped lounge, meeting rooms and showers. It’s perfect for meeting clients before or after your flight. You can book it online or simply drop in and use the lounge facilities.