Terminals +info
Gatwick Airport operates with two main passenger terminals: the North Terminal and the South Terminal.
- North Terminal: Modern facilities, primarily for long-haul flights. Features include over 150 check-in desks, self-service kiosks, and efficient baggage systems.
- South Terminal: Original and larger terminal with 32 gates and a satellite pier. It handles a significant volume of flights and offers a range of amenities.
Both terminals are connected by a 24-hour Inter Terminal Transit train for easy transfers.
Facilities and Services +info
See the Services and Amenities at Gatwick Airport:
- Restaurants and cafés
- Duty Free and Shops
- VIP Services
- Baby Changing
- Kid zones
- Free charging zones
- Currency Exchange and ATMs
- Bag wrap
- Meeting rooms
- Special Assistance
- VAT Refunds
- Post box
- Public Telephones
Transport +info
See the transportation options to transfer to London city centre from Gatwick Airport
Bus: Coaches and local buses are at your service to and from LGW Airport.
See more information
Taxi: Transfer to London in an hour by taxi.
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Train: There is a good bunch of trains departing from Gatwick Airport.
Transfers: If you want private transportation to and from Gatwick Airport, you can book a transfer.
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Car hire: Hiring a car in London area is a great idea, find your best option on our search engine.
Contact
Address:
London Gatwick Airport
Horley, Gatwick RH6 0NP, UNITED KINGDOM
Phone:+44 344 892 0322
Email: feedback@gatwickairport.com
Lost & found: +44 01293 223 457
Reviews +info
This review of Gatwick Airport is based on an analysis of passenger feedback from various sources, including Google reviews, travel forums, and airport rating platforms. These platforms provide a comprehensive view of travelers’ experiences, highlighting both the strengths and weaknesses of the airport. By synthesizing this information, we can gain a deeper understanding of what Gatwick Airport offers and where it can improve.
Positive Aspects
- Efficiency and Accessibility: Many travelers praised the smooth check-in and security processes, highlighting the airport’s efficiency, especially in the South Terminal. Passengers appreciated the ease of navigating to transportation links like trains into London.
- Amenities: Gatwick offers a wide range of dining options, shopping facilities, and seating areas, making layovers more comfortable. The food court and retail areas are well-stocked, catering to diverse tastes.
- Friendly Staff: Several reviews noted helpful and friendly staff who assisted passengers with directions and queries, especially when signage was unclear.
- Compact Size: Compared to Heathrow, Gatwick is perceived as more manageable and less overwhelming, making it ideal for transiting passengers.
Negative Aspects
- Signage Issues: Many travelers found the wayfinding signage confusing, which led to unnecessary walking and delays, particularly when traveling with children or heavy luggage.
- Cleanliness Concerns: Some reviews criticized the cleanliness of terminals, citing dust, dirty floors, and poorly maintained facilities like toilets.
- Crowded Areas: The North Terminal was described as too small for its passenger volume, leading to overcrowding in seating areas and restaurants during peak times.
- Gate Announcement Delays: Passengers expressed frustration over late gate announcements, which caused last-minute rushes to board flights.
- Special Assistance Complaints: Reviews highlighted unprofessional behavior from special assistance staff, with delays and poor communication being common issues.
Rating Justification
Based on the mix of positive and negative feedback, Gatwick Airport earns a rating of 3.5 out of 5. While it excels in efficiency, amenities, and staff friendliness, recurring issues with cleanliness, signage clarity, overcrowding, and special assistance services prevent it from achieving a higher score. Improvements in these areas could significantly enhance the passenger experience